Learn about KWANG GROUP's refund eligibility, cancellation terms, payment conditions and refund request process for our digital services and solutions.
Effective Date: Last Updated:
At KWANG GROUP, customer satisfaction is our priority. This Refund Policy explains the circumstances under which refunds may be approved for our digital services and solutions.
A refund request may be considered if:
Refunds are generally not available for:
If a project is cancelled after work has started, the refund amount (if any) will depend on the work completed and resources already invested in the project. Partial refunds may apply based on the stage of completion.
To request a refund, please contact our support team with your order details, payment information, and the reason for your request. We will review your request and respond promptly.
Send your refund request to info@kwanggroup.com or call +91 9329402487.
Approved refunds are generally processed within 7–10 business days. The actual processing time may vary depending on your payment provider or bank.
Refunds will be issued using the original payment method whenever possible. Alternative refund methods may be used if mutually agreed upon.
KWANG GROUP reserves the right to update or modify this Refund Policy at any time. Changes will become effective immediately after being published on this page along with an updated effective date.
If you have any questions regarding this Refund Policy, or wish to submit a refund request, please contact us:
Related documents: Privacy Policy Terms & Conditions
Quick answers to common refund and cancellation questions.
Yes. KWANG GROUP offers refunds in specific cases including accidental or duplicate payments, services that cannot be delivered, technical issues on our side, and cancellations agreed before project work begins.
Approved refunds are generally processed within 7–10 business days. Actual processing time may vary depending on your payment provider or bank.
To request a refund, email info@kwanggroup.com with your order details, payment information, and the reason for your request. Our support team reviews each request and responds promptly.
Refunds are generally not available for completed website, design, or development projects; digital products already delivered; domain registrations and hosting services; services already approved or accepted; or change-of-mind requests after project work has begun.
Yes, projects can be cancelled after starting. However, the refund amount (if any) will depend on the work completed and resources already invested. Partial refunds may apply.
Refunds are issued using the original payment method whenever possible. Alternative refund methods may be arranged if mutually agreed upon.