Introduction

At KWANG GROUP, customer satisfaction is our priority. This Refund Policy explains the circumstances under which refunds may be approved for our digital services and solutions.

Eligibility for Refund

A refund request may be considered if:

• A payment was made accidentally or duplicated.
• The requested service cannot be delivered by KWANG GROUP.
• A technical issue on our side prevents successful service delivery.
• The project has not been started and both parties agree to cancel the order.

Non-Refundable Services

Refunds are generally not available for:

• Completed website, design, or development projects.
• Digital products delivered to the client.
• Domain registrations and hosting services.
• Services already approved or accepted by the client.
• Change of mind after project work has begun.

Project Cancellation

If a project is cancelled after work has started, the refund amount (if any) will depend on the work completed and resources already invested in the project.

Refund Process

To request a refund, please contact our support team with your order details, payment information, and the reason for your request. We will review your request and respond as soon as possible.

Refund Timeline

Approved refunds are generally processed within 7–10 business days. The actual processing time may vary depending on your payment provider or bank.

Refund Method

Refunds will be issued using the original payment method whenever possible. Alternative refund methods may be used if mutually agreed upon.

Policy Updates

KWANG GROUP reserves the right to update or modify this Refund Policy at any time. Changes will become effective immediately after being published on this page.

Contact Us

If you have any questions regarding this Refund Policy, please contact us.

Email: info.kwanggroup@gmail.com